Frequently Asked Questions - Customer Service and Order Information

You can exchange the empty cylinder with a full one from any participating Woolworths, Kmart, Mitre10, Coles, Big W, Harvey Norman, Good Guys, Clive Peeters, David Jones and a growing number of independent stores. You may also purchase a second cylinder to use when your first one runs out. So you are never without refreshing delicious SodaStream Softdrink. 

Yes! In the unlikly event that your Drinks Maker is faulty, you may take it back to the place of purchase and the machine will be replaced with another machine of the same value.

Great care is taken to ensure that your Drinks Maker is delivered to you in perfect condition. However, if a fault should occur during a 24 months period following the date of purchase (please keep your receipt), we will either repair or replace (at our discretion) your Drinks Maker free of charge.