Frequently Asked Questions - Carbonators

Take your empty cylinder to any participating Woolworths, Kmart, Mitre10, Coles, Big W, Harvey Norman, Good Guys, Bing Lee, Clive Peeters, David Jones and a growing number of independent stores for a replacement cylinder. You only pay for the gas. You may also buy a spare cylinder to use while you are refilling your first cylinder. See our Store Locator for a store near you.

SodaStream licensed carbonators are filled with beverage-grade CO₂ in compliance with exacting FDA standards for food and beverage safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO₂. Furthermore, unauthorized filling machines may cause damage to the carbonator. Damaged carbonators will not be accepted for return by SodaStream. Any gas filling by parties other than SodaStream authorized filling stations violates the User License.

No, SodaStream provides a guarantee only for its own products. We are not responsible for the products of any other company, which may damage the machine. Only SodaStream carbonators carrying identification and a nylon shrink wrap bearing the SodaStream brand name should be used.

On average, your 312g CO₂ cylinder will make 40 litres of soda. This could be more or less depending on the amount of carbonation used when making your drink. A household of four soda drinkers might need to replace a 40-litre carbonator every 1-3 months, depending on usage.

The carbonator contains compressed carbon dioxide (CO₂). Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore, the carbonator must not be exposed to sources of heat (such as travel in the boot of a car) or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the carbonator unit in a cool and dry environment. Every carbonator is fitted with a unique safety valve which will safely release the gas in the unlikely event the pressure in the carbonator rises.

The carbonator has no expiration date. As long as your carbonator is stored in a temperate environment, your CO₂ will remain fresh and usable indefinitely, with no concern of spoilage.

Absolutely. SodaStream carbonators are manufactured to exacting specifications that include many unique safety features to protect consumers. Carbonators are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!) and are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the cylinder rises above threshold levels. Do not expose your carbonator to extreme heat (such as travel in the boot of a car, or right next to an oven, stove or fireplace.) Please see above for more information on carbonator safety.

Unless you are traveling in your own private jet, SodaStream advises against carrying carbonators on an airplane. The Federal Aviation Administration (FAA) has restrictions that prohibit compressed gas cylinders in carry-on items as well as in checked baggage.