Customer Care: 1300 SODASTREAM (1300 763 278)
                        Mon to Fri 9am - 5pm EST

FAQs
  0Carbonating Bottles1. 
For many years, SodaStream has demanded that our suppliers and subcontractors meet exacting specifications, so that our millions of customers worldwide can enjoy a safe and superior product that is compliant with international standards for beverage quality.

Some topics of special concern:

  • Phthalates and PCBs: SodaStream does not use any materials in the production process that can produce phthalates or PCBs.
  • Bisphenol-A (BPA): SodaStream does not use polycarbonate materials, and therefore our products are free of this chemical compound.
  • MSDS sheets and certificates of supplier conformity are available upon request.
2. 
Only SodaStream bottles must be used with your SodaStream Drinks Maker. Using any other bottles will not be covered by the warranty. We cannot be responsible for the products of any other company.
3. 
Your PET carbonating bottles should be cleaned by hand in lukewarm water, a small amount of lemon juice can be used to remove stains & odour. Please avoid using abrasive cloths (as you might scratch your bottles) and NEVER place the PET bottles in the dishwasher. 
Glass Carafes can be cleaned in the dishwasher.

4. 
The Carbonating Bottle is packed in the back of the Drinks Maker (where the cylinder is inserted to) for safe transport.
5. 
Since the carbonating bottles have to withstand continuous carbonation under pressure, they should be replaced every 18 months to 3 years. While it looks like ‘simple’ plastic, your carbonating bottle is a highly specialised product made under the strictest supervision and has gone under stringent testing. The expiration date of the bottle is a guide to when it was manufactured. Replace the bottle three years from when it was first used. The bottle must also be replaced if put in the dishwasher, placed in the freezer, exposed to a heat source, or have become scratched. Glass bottles should be replaced if they become chipped.
 
  0Cylinders1. 
We cannot be responsible for the products of any other company. Only SodaStream branded cylinders should be used with your Drinks Maker. Using any other cylinder will not be covered by the warranty.
2. 
Take your empty Cylinder(s) to your nearest stockist in exchange for a full Cylinder. Click here to find a retailer near you.

OR

Place your order online for an Alco2Jet Gas Refill(s).

When you receive your Alco2Jet Gas refill(s) you will also receive with the cylinder/s information on how to arrange pick up of your empty gas cylinder.
 

PLEASE NOTE:
  • At the time you order an Alco2Jet Gas Refill we will ship it immediately without waiting for your empty Alco2Jet Cylinder to arrive but will charge you for a full Alco2Jet Cylinder plus Cylinder Security.
  • You must return to us the empty Alco2Jet Cylinder(s) you currently hold. Please visit http://www.sodastreampickups.com.au to organize pickup of your empty cylinder(s). We will automatically credit you for the empty Alco2Jet Cylinder(s) plus Cylinder Security once we receive them in our warehouse and have identified them as the empty Alco2Jet Gas Cylinders you have sent to us.
  • The Alco2Jet cylinder(s) you return is identified by the return label with your Purchase Order Number which is supplied with your order.
  • The credit will be applied to the same credit card you used for the purchase of the Alco2Jet refill(s). Please make sure to keep a record of your purchase order number.

Please contact our customer care team on 1300 SODASTREAM if you have any questions. Lines open between Mon - Fri 9.00am to 5.00pm or email sales@sodastream.com.au  
3. 
Please check these instructions on how to fit your cylinder into your Drinks Maker.

If you still have difficulties please contact customer support on 03 8706 0200.
4. 
It's easy. Simply take your empty gas cylinder to any participating SodaStream retailer such as Woolworths, Kmart, Target, Big W, Harvey Norman, Good Guys, David Jones, Myer, Mitre 10, Coles and a growing number of independent stores for a replacement cylinder. You only pay for the gas. You may also like to buy a spare cylinder to use while you are refilling your first cylinder.

Please note: Some stores from major chains may not stock the full range or any of our SodaStream range - best to call the store ahead if you are travelling a distance.

You can also refill online by submitting your order on our website at www.sodastream.com.au 
5. 
There are a number of indications that show that the cylinder is empty:
  • When you press the carbonating button you will not see any gas going into your bottle of water.
  • Even after repeated presses you don't reach the 'buzzing' sound.
  • The carbonating button may stay down.
  • The cylinder splutters showing that you have reached the end of the gas in the cylinder.

Please note:
We recommend that you keep a spare cylinder in the cupboard so that when the cylinder runs out you simply swap the cylinders and keep making sparkling water, and return the empty cylinder as you purchase your next gas refill.
6. 
A 40 Litre gas cylinder should approximately fizz around 40 one litre bottles depending on how much gas you add to your water. So a 40 Litre cylinder can make up to 40 one litre bottles and a 60 litre cylinder can make up to 60 one litre bottles.
7. 
 The cylinders contain CO2. Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore the cylinder must not be exposed to sources of heat such as travel in a hot car, or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the cylinder in a cool and dry environment. Each cylinder is fitted with a unique safety valve, which will safely release the gas in the unlikely event the pressure in the cylinder rise.
8. 
Not at all. Normally after carbonating a bottle of water, there is a small amount of gas in the Drinks Maker. The tilt of the bottle (or lifting of the door of the machine - in some models) releases that gas as a safety measure. The amount of gas lost is not problematic, as this gas has already passed through the water as a part of the normal carbonation process.

If you hear gas escaping while you are carbonating your drink (i.e. when pressing the Carbonating button) you may need to screw the cylinder more tightly to the Drinks Maker.

If the gas continues to escape continuously, this indicates that the sealing washer (the black rubber gasket) inside the Drinks Maker, where the cylinder connects, is missing or damaged. There is a spare washer located inside the Drinks Maker on some, but not all models.

Please call our Customer Care Team on 1300 SODA STREAM. Lines are open Monday to Friday between 9am - 5pm
9. 
In 2004 SodaStream offered customers the option to swap their old cylinders that no longer fit new Drinks Makers for new cylinders. This offer ended in 2006. We can no longer exchange/refill your old 250ml steel cylinder for a new gas cylinder, you will need to purchase a new 40L cylinder. Please call (03) 8706 0200 or email sales@sodastream.com.au for more information.
10. 
Our 40 Litre and 60 Litre cylinders are compatible with all of our current models - Evolution, Jet/Stream, Genesis, Dynamo, Pure, Crystal, Penguin, Fizz, Revolution & Source. The 100 Litre cylinders are compatible with the Evolution, Jet/Stream & Dynamo models.

If you have an old Drinks Maker and/or are unsure, please call our Customer Care Team on 1300 SODASTREAM Monday to Friday 9am - 5pm or email us at sales@sodastream.com.au.
 
  0Drinks Makers1. 
No. Only water should be carbonated. You risk damaging your Drinks Maker and making a bubbly mess, and the warranty is invalidated once you use any other liquid other than plain water. Stick with chilled water and adding any of our wide range of fantastic flavours after carbonation.
2. 
Australian Drinks Makers use a specific cylinder thread, so you may not be able to find the refill cylinders anywhere other than Australia. If you have bought a Drinks Maker from outside Australia it most likely will not work to Australian standards.
3. 
No, your SodaStream Drinks Maker uses any type of plain water that you typically drink at home. However, CHILLED water makes better sparkling drinks, so we strongly recommend that you refrigerate water prior to use. Consider keeping a few spare bottles of water in the fridge so that you're ready to make great-tasting sparkling drinks whenever you desire.
4. 

Great care has been taken to ensure that your Drinks Maker is delivered to you in perfect condition.  However, if a fault shall occur during a 24 month period following the date of purchase (please keep your receipt) due to faulty workmanship or inferior raw materials, we will either repair or replace (at our discretion) your drinksmaker free of charge. Your submission of a warranty claim must be made within the 24 month warranty period.

 

Even if the fault has occurred due to misuse, we remain at your service, but of course we would then request payment for the repair or replacement, which can be arranged through an authorized SodaStream Retailer or the SodaStream Customer Care team. The efficient repair or service of the Drinks Maker cannot be guaranteed to be carried out by any other party, and therefore, for the warranty to retain its validity, please arrange such repair or service through an authorised Retailer or the SodaStream Customer Care team.

 

The issuer of this warranty is SodaStream Australia Pty Ltd. (“SodaStream”), 21 Henderson Road, Knoxfield, Victoria 3180, Australia, Telephone No.: (03) 8706 0200, sales@sodastream.com.au.  Should this product suffer a major failure or other reasonably foreseeable damage, contact us at the above phone number, email or mailing address to present your claim for the warranty. 

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

The benefits to the consumer given by this warranty are in addition to other rights and remedies that may be afforded to the consumer by law in relation this product.

5. 
Your Drinks Maker must be cleaned with a damp soft cloth, without the use of other materials. Please do not put any part of it in the dishwasher.
6. 
Your SodaStream Drinks Maker allows you to make your drinks as fizzy as you like. As a general rule, this means pressing down sharply on the carbonating button in short bursts until you hear the distinctive 'buzzing' sound. Now you are ready to fine-tune your fizz with 3 - 5 additional bursts, each creating more fizz. You'll soon find your preferred fizz for your water!
7. 
If you have a Jet/Stream a200 model and you have a 60L gas cylinder then all you need to do is to remove the plastic guide ring at the bottom back area of the machine buy pulling it outwards from the machine to make the 60L fit this model.

Please call our Customer Care team on 1300 SODASTREAM if you have a different size cylinder. Lines are open Monday to Friday between 9am - 5pm.
8. 
Please check over the Source battery instructions (download here)

If you have any further queries please email sales@sodastream.com.au for assistance.
9. 
Each SodaStream Drinks Maker serves the same purpose – to carbonate your drinking water. Each model will fizz your drinks at the same strength but some have different carbonating functions.

The Jet, Genesis, Dynamo and Fizz Drinks Makers are made from plastic and each uses plastic (PET) bottles (500ml or 1 litre) while the Pure is made with stainless steel and plastic and uses plastic (PET) bottles (500ml or 1 litre). These machines come with one gas cylinder and one 1 Litre carbonating bottle. These machines also work by pushing a button or lever on the top of the model to carbonate your drinks – you can actually see the bubbles/carbonating process occur. The Fizz also includes the patented Fizz Chip™ technology which monitors the amount of CO2 remaining in the cylinder and also indicates the carbonation level in the soda (light, medium or extra-fizzy).

The Crystal and Penguin models are stainless steel and use 600ml glass carafes to carbonate your drinks. The Crystal and Penguin machines come with one gas cylinder and one 600ml glass carafe. The 600ml glass carafe is the only bottle that will fit these Drinks Makers, the PET bottles do not fit these machines.

The Source Drinks Maker (Metal and Element) includes the “Snap & Go” mechanism. Bottles are easily inserted and removed from the machine. Powered by a refillable CO gas canister, Source’s responsive touch system allows you to create three levels of carbonation, clearly visible on an LED display. SodaStream Source is designed by award winning European designer and icon Yves Béhar. The Source uses the plastic PET bottles. The Source Metal has a brushed metal finish while the Source Element is plastic. Each Source comes with one gas cylinder and one carbonating bottle.

The Revolution Drinks Maker is electrically powered. It includes the Simple “Touch - Button” Activation which means you can choose one of 4 carbonation levels at the push of a button - low, medium, high and turbo. The “Snap & Go” Mechanism - bottles are easily inserted and removed from the machine and the modern LED Screen depicts the carbonation process and amount of gas remaining in the cylinder. The Revolution uses the plastic PET bottles. The Revolution Drinks Maker comes with one gas cylinder and one carbonating bottle.

The choice of Drinks Maker essentially depends on your budget and which style Drinks Maker you want sitting out on your kitchen counter!
10. 
All SodaStream home Drinks Makers operate without batteries, electricity or plumbing (excluding the Revolution Drinks Maker which does need power to operate) which making them an energy-efficient home appliance and an ideal accessory to take on the road in your caravan or onboard your boat. The carbonation in your soda is purely a result of the compressed gas stored in the SodaStream carbonator.
11. 
This might happen when carbonating very cold water. If this happens, shorten the time of each press until the ice stops appearing or it can affect the carbonation. Any ice created will simply melt.
12. 
SodaStream Drinks Maker user manuals are available as PDF documents for download and printing (requires Acrobat Reader). Please select the user manual you need:

 
  0Flavours1. 
Our hermetic seal in the carbonating bottle caps keep the sparkle in your drinks far longer than standard plastic bottles. If you make sure the cap is tightly closed and keep the bottle in the refrigerator, your SodaStream drinks should remain sparkling for over a week.
2. 
No. Doing so will risk damaging your Drinks Maker (as well as invalidating your warranty). Adding flavour before carbonating a drink can cause the bubbles to overflow, so always fizz the water first, then add your favourite flavour.
3. 
SodaStream diet flavours are sweetened with a blend of acesulfame K and sucralose, also known as Splenda®. These sweeteners have been approved by the local and governmental authorities and have been in use for many years. If you have dietary limitations, such as diabetes or other conditions, we recommend that you read the ingredients label closely and follow the ongoing direction of your doctor. Please note that all flavours which are not labelled "sugar free" contain some sugar.
4. 
SodaStream regular sodamix flavours contain sugar (sucrose), not high fructose corn syrup (HFCS). The exception to this is Energy Drink, which indeed does contain fructose and dextrose, in addition to sucrose. In addition to sugar (sucrose), regular sodamix flavours contain sucralose (Splenda® brand) and some also contain acesulfame potassium. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the ingredients and nutrition drop down box on the individual Flavours page of this website. When in doubt, consult with your doctor.
5. 
Syrups bottles do not require refrigeration, but we do recommend that you store them in a cool dry place. The Sparkling Goodness & Clear range of syrups should be refrigerated after opening. Please refer to the individual syrup packaging for more information.
6. 
Yes, we have discontinued some of the regular flavours that are not as much in demand as in the past such as Red Berry and Mandarin flavours. We apologize if some of our customers are disappointed. We hope you will find our new flavours interesting and great tasting.
7. 
Our flavours are all packaged and labelled for maximum freshness. The average shelf-life of is approximately 9 months from date of manufacture for regular flavours, and 6 months from the date of manufacture for DIET flavours. As a result, "best before dates" will vary and are printed on the back of the bottle. Please check your bottle for exact information.
8. 
We generally recommend that you add one capful of flavour to a 1 litre bottle of water (you will see a fill-line on the inside of the flavour bottle cap), which produces a ratio of water/flavour of approximately 23:1. You do have the freedom to alter the amount of flavour to match your personal taste.
9. 
The following syrups contain caffeine:
Cola, Cola Vanilla, Cola Sugar Free, Diet Cola, Xstream and Cola Energy.
Please view the individual ingredients labels which can be located by clicking on each bottle for the complete nutritional information.
10. 
Traditionally, our syrups are concentrated and contain flavourings which give them their great taste. The Sparkling Goodness range however is made of entirely natural ingredients and is 100% free from artificial colours, flavours and sweeteners and does not contain any preservatives. The syrups therefore aren’t as concentrated and so you need to use more in order to get the fresh and delicious taste.
 
  0General Questions1. 
Our products are allergen-free. We define allergens as being: cereals containing gluten, seafood and shellfish, eggs, fish, peanuts, soy, milk, tree nuts, celery, mustard, and sesame seeds. Please check each syrups individual nutrition & ingredients label for further information about each syrup.
2. 
SodaStream products are kosher (OU) certified (click to see OU certificate).  SodaStream soda is kosher for Passover (click to see OUP certificate). Also, please note that your SodaStream Drinks Maker can be used on the Sabbath.
3. 
You can find SodaStream at any participating Big W, Woolworths, Kmart, Mitre 10, Matchbox, Harvey Norman, Target, Good Guys, Myer, David Jones, Retravision, Coles and a growing number of independent stores.

Please go to our Store Locator to find out what stores are nearest you!

 
  0General web site queries1. 
Soda-Club uses a payment processing company. In order for a payment to be processed your details are sent to them to check that you have entered valid details for a payment method. However once you clicked on the "submit" button to send your card details, unless you receive a specific message back saying that it has failed, please assume that the order has been validated and the payment processed. You should be orientated to a confirmation screen with an order number and receive a confirmation email. But even if you don't and you receive a general internet error message the order may have been validated. Please do not use the "back" button, this will not undo an order once the submit button is pressed. If you are unsure if an order has been validated or if you have any other problems, please call our customer care team on 1300 SODASTREAM (Mon-Fri 9am-5pm) or send an email to sales@sodastream.com.au
2. 
Soda Club uses Global Collect as a payment processing company. The information you submit is transferred directly to Global Collect who check you have entered valid details and collect the money. Your credit card details are not available to the Soda Club staff. The payment card process is secure, the certificate of security can be found on the site on the payment card page.
3. 
You can use your coupon by viewing your shopping basket on the right-hand side of the screen on the online store pages - Drinks Makers, Flavours, Gas Cylinders, Bottles or Special Offers. You will see the shopping basket area to the right (in a grey box) and a bold orange link "Add coupon code". Enter a relevant code at any point during your shop (before clicking buy now) and you will be told if you have been successful. Don't forget to check that your coupon has a valid date and whether it is in conjunction with other special offers on the website.
4. 
The ordering process requires pop ups to be enabled, please check this in your internet options.

Other problem shooting options include:

  • Changing to a different internet browser
  • Clearing your internet browser cookies/cache/browsing history

For any other problems, it is always a good idea to ring our customer care team on 1300 SODASTREAM Mon-Fri, 9am to 5pm or send an email to sales@sodastream.com.au
5. 
After placing an order with SodaStream Australia, your bank statement charge will appear under the name Soda-Club Breda.
 
  0Ordering1. 
We are able to deliver your SodaStream products to any address within Australia excluding P.O. Boxes.

For more details, please call our Customer Care Team on 1300 SODASTREAM. Lines open Monday to Friday, 9am - 5pm.
2. 

No, you cannot cancel your order after you have submitted it into the system. SodaStream has a no return policy

Please contact SodaStream on 1300 SODASTREAM (lines open Mon-Fri, 9am-5pm)

OR

E-mail: sales@sodastream.com.au

3. 
Unfortunately no, due to company policy, customer sales are not available at head office. Please see our online store locator for your nearest stockist or purchase online.
4. 
Sorry, 'Cash On Delivery' orders are not accepted.
5. 
Unfortunately our website does not have tracking capabilities at the moment. Please email sales@sodastream.com.au with your order number and a tracking consignment number will be emailed back to you as soon as possible. Please note, tracking numbers may take a few days to be allocated after an order has been placed.
6. 
Our Drinks Makers are powered by pressurized gas cylinders to give you that fun fizz! We would love to offer 48 hour delivery like Amazon and ASOS, however due to Australian Transport Regulations; we are classified as a dangerous good. Due to this classification, we use trained, registered delivery providers which can mean your order may take up to 15 working days to reach you. We use this same transport network for our syrups, PET Bottles and accessories.

We are working on finding a better solution, so please bear with us. The wait is worth it. If you want to check on whether your order has been dispatched, please email our customer support team at sales@sodastream.com.au quoting your order number & a consignment number can be sent to you to track your order.
7. 
Delivery costs are $10.00 per order.
8. 
Our goods are delivered by a third party courier service TOLL IPEC.

Unfortunately we are unable to give exact times for delivery.

Depending on the circumstances, if no one is available to accept delivery when the goods are delivered the driver may leave delivery as delivery address or a card will be left with instructions on how to retrieve your delivery from the courier company.

Please call SodaStream on 1300 SODASTREAM or email sales@sodastream.com.au for more information.

9. 

Our monetary collection system is a global system so some banks will charge an small international transaction fee due to this system.

Please be aware that it occurs only with some credit cards and it is your bank charging you for the service. A warning is given on the credit card details page before you enter your card details.

10. 
SodaStream Head Office Melbourne, 21 Henderson Road, Knoxfield, Victoria, Australia, 3180.

Please note, due to company policy, customer sales are not available at head office.